Selected review excerpt from an individual management client. Individual experience is not a guarantee of results.
An owner’s account
The daily work. Handled with updates.
In a Google review, property owner George Kokoris describes Jason handling tenant placement, background checks and maintenance, while keeping him informed.
This is one owner’s account of the work, rather than a guarantee of results or a portfolio-wide performance claim.
Use these questions when discussing your rentals with Jason. The examples illustrate tradeoffs; they do not describe actual results or add services to your agreement.
Vacancy: compare time with price
Using a 30-day month, a vacant $2,000 rental loses about $66.67 in gross rent per day, or about $933 over 14 days. A $50 monthly rent difference is $600 over a full 12 months. Compare likely demand, showing feedback, readiness, concessions and the cost of waiting before choosing an asking rent. This simple comparison excludes fees and property expenses and does not predict how quickly either price will lease.
Renewals: count the cost of turnover
A higher asking rent alone does not establish that replacing a resident will leave you better off. Compare the expected rent difference with vacancy, cleaning, repairs, new placement and the $200 renewal fee. Consider the resident’s payment history, property care and plans, using consistent rental criteria and the terms of the lease. Retention has value, but a renewal is not automatically the right choice.
Repairs: compare useful life and repeat failures
Bring the repair quote, replacement quote, age, condition, warranty and service history. Consider repeat callouts, disruption and whether a repair is likely to extend useful life. Address urgent safety or habitability issues through the agreed procedures; a cost comparison is not a reason to delay them. Approval limits and emergency handling remain governed by your management agreement.
Turnover spending: separate necessary work from optional upgrades
Start with documented condition and work needed for a safe, functional rental. Compare optional upgrades with comparable rentals and realistic demand, including the time the work adds before marketing. Avoid assuming every improvement produces a matching rent increase.
Owner reporting: reconcile income and spending
Use the owner portal records to compare rent due with rent collected, then review fees, vendor invoices, vacancies and upcoming renewals. A bank distribution is not the same as operating profit. Ask which costs appear in your records and which you pay separately, so your budget does not omit taxes, insurance or other expenses.
What will I pay for management versus leasing-only?
Ongoing management is 8% of rent actually collected, or 7% for 5+ managed units, with a $120 monthly minimum per occupied unit. Managed-rental placement is $1,000 or 50% of first month’s rent, whichever is greater. Leasing-only costs 75–100% of first month’s rent, with the rate quoted for the property and scope. Review all applicable charges in your written proposal.
Can you take over occupied rentals or help me switch managers?
Yes. Start with your current agreement, notice requirements, leases and any repairs in progress. Jason can discuss the handoff, including records, deposits and resident communication. Share sensitive documents through an agreed secure channel.
Who approves repairs, and will I hear about an issue?
Jason lets owners know when a maintenance report comes in and can approve repairs under $250. Approval arrangements for larger repairs and emergency procedures are defined in the management agreement. There are no vendor-invoice markups. If Jason pays a repair bill on your behalf, a separate 5% processing charge applies.
When do owner payments and statements become available?
Owner payments begin processing on the fifth of each month. Bank arrival times vary. Owners can access account information through Dalton Wade’s AppFolio owner portal; ask Jason about the reporting details for your account.
What happens if a tenant does not pay?
Rent collection and routine follow-up are part of management. Discuss the response to a missed payment, owner decisions, and any legal or third-party costs in your agreement. See the service disclosures for limitations.
What are the cancellation terms?
You can end management with 30 days’ notice. If Jason placed the tenant and management ends within 90 days after placement, an additional early-termination fee of 50% of the first month’s rent applies. Review the notice and effective-date terms in the written agreement.
Already an owner client?
Access account information through Dalton Wade’s AppFolio owner portal. Contact Jason if you need help activating or accessing your account.